Last Updated: [10/01/2025]

Thank you for shopping at Nexora.Christmas! As an independent seller, I strive to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, I’m here to help. This policy outlines the rules for returns and refunds.

1. Return Eligibility​

You may request a return under the following conditions:

• The item is unused, in its original packaging, and in resalable condition.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged, or incorrect due to an error on my part.

Non-returnable items:​

• Digital products (e.g., e-books, software)

• Personalized or custom-made items

• Items marked as “final sale” (e.g., clearance or discounted products)

2. Refund Process​

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method.

• Refunds may take 3–7 business days​ to process, depending on your bank or payment provider.

• If you prefer store credit or an exchange, please let me know—I’m happy to accommodate!

3. Non-Refundable Situations​

I cannot offer refunds for:

• Items returned after 30 days

• Products damaged by misuse or improper handling

• Shipping costs (unless the error was mine)

• Items not returned in their original condition

4. How to Request a Return or Refund​

To start the process, contact me directly:

• Email:​ support@nexora.christmas

• Phone/Text:​ +1 (857) 816-7451

• Please include your order number, reason for return, and any relevant photos (e.g., of damaged items).

I will respond within 1–2 business days with instructions and a return address if needed.

5. Shipping Costs for Returns​

• If the return is due to my error (e.g., wrong item shipped), I will cover return shipping costs.

• For returns based on customer preference, shipping fees are the responsibility of the buyer.

6. Questions?​

As a small independent seller, I value your trust and aim to resolve issues promptly. For any concerns not covered here, reach out—I’m here to help!

Contact Details:​

• Owner:​ Barbara Michelle Morris

• Address:​ 6517 Sterling Ave, Raytown, MO 64133, USA

• Support Hours:​ Mon–Fri, 9:00 AM – 5:00 PM (CST)

Thank you for supporting Nexora.Christmas!

Barbara